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Deputy Manager
Deputy Manager
Ski resort jobs (Hotel jobs, Management Jobs, Catering Support Staff)
January - April 2019

Are you looking to finish the season as a Deputy Manager? We would love to hear from you! 

Assisting the Hotel Manager with the day-to-day management of the hotel, staff and our guests, taking on full responsibility in the absence of the Hotel Manager. Ensuring all hotel services, including front- of-house, food and beverage and housekeeping are delivered to the highest possible standard whilst being commercially aware of the budgets that the hotel is working to and profits that it’s targeted on.

Key Responsibilities and Accountabilities:

Management and Team Development:

• Managing and controlling all aspects of the hotel to ensure the smooth running in the absence of the Hotel Manager

• Ensuring your team is motivated and enthusiastic

• Responsible for staff development and training to ensure high levels of customer service

• Managing staff within the hotel and working with the management team to ensure good communication is maintained throughout

• To attend weekly meetings with Hotel Manager and other managers

• Implementation of performance management procedures where required along with the Hotel Manager

• Monitor the punctuality and reliability within each department, including monitoring hours and effectively managing these where necessary

• Ensure the standard of food quality and presentation is consistent throughout the season

• To assist the hotel manager with the rota and recording of hours

Financial Awareness and Sales:

• Managing bar and terrace sales and working with the Hotel Manager to maximise profit

• Financial management including budgets, stocks, record keeping and banking and invoice reconciliation

Customer Service:

• Manage customer satisfaction to the highest degree

• Deal with customer complaints and queries promptly and efficiently

• Encourage guests to complete the CSQ feedback

Health & Safety, Legislation and Legal Requirements:

• Ensure compliance with licensing laws, Health & Safety and other statutory regulations

Person Specification and Skills:

• Driven and reliable individual who is looking to develop in a managerial position

• Previous management experience required

• Hospitality experience desirable

• Passionate about the hospitality/ski industry and customer servic

Proven ability to motivate others

• Excellent communication and customer service skills

• Some previous people management or supervisory experience desirable

• Positive and self-motivated

• Some experience of managing budgets and financial plans as well as controlling expenditure

• Pro-active approach to problem solving

• Ability to present in-front of groups of people

• Working knowledge of French an advantage