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Location(s)

France

Category

Main category: Hotels & Guesthouses

Sub Categories:

  • General Management
  • Reception/Concierge
  • Reservation Manager

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Hotel Receptionist - Fluent French speaker
Hotel Receptionist - Fluent French speaker
Vacancy:
Snowcoach/Alpes Adventures
Company:
Hotels & Guesthouses (General Management, Reception/Concierge, Reservation Manager)
Category:
December 2022- April 2023
Dates:
Competitive salary plus benefits
Salary:

Snowcoach is an independent family run company established in 1978, operating two hotels in the French Alps offering friendly, good value skiing/snowboarding holidays. We have many returning clients, year on year, which we think says a lot about our holidays and, most importantly, our staff!

Duties include: 

  • Welcome clients and be happy to converse with anyone from young to old!
  • Manning the reception area; client check-in/checkout, issue departure invoices and take payments.
  • Provide clients with exceptional customer service, handling any issues with courtesy and diplomacy.  
  • Answering the telephone, correspondence and general office duties in English and French.
  • Deal with booking enquires by telephone and email (French and English).
  • Manage the hotel in-house reservation system, co-ordinating airport transfers and issue departure invoices and take payments.
  • Ordering, collecting (in person) and issuing client lift passes. Completion of weekly ski pack accounts.
  • Ensure any maintenance and housekeeping issues are reported and duly completed. 
  • Responsible for maintaining cleanliness of reception and surrounding areas, updating notice board and displays.
  • Liaise with suppliers, placing orders (in French) and checking deliveries. 
  • Work well within the team and support other hotel operations as and when required which may include duties such as housekeeping, bar and kitchen.

Salary and Benefits

In addition to working for an independent, family run firm with over forty years’ experience where you are a valued member of the team and not just a number, the main benefits are:

  • Competitive salary
  • Meals and accommodation
  • Free or subsidised travel to and from resort
  • Ski lift pass - whole area
  • Skis and boots from our in-house ski shop
  • Medical insurance if applicable
  • Uniform
  • Hotel bar discount
  • Generous family and friends holiday discount
  • Going skiing/boarding!

What we are looking for:

  • Possession of an EU or UK passport. (For UK nationals working in France we now have to obtain a work permit on your behalf and a visa, unless you have a Carte de Sejour.  All staff will be on a French contract.)
  • Must be fully vaccinated (with proof).
  • A good standard of general education.
  • Fluency in French and English both written and verbal.
  • A friendly and open personality, confident in communicating with all ages.
  • Excellent organisational and time-management skills.  Proficient in Excel.
  • Previous hospitality experience.
  • Full clean UK driving licence would be useful and experience of driving in mountain/snowy conditions advantageous.
  • Confident in a pressured working environment.

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