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France

Category

Main category: Hotels & Guesthouses

Sub Categories:

  • Housekeeping
  • Reception/Concierge
  • Reservation Manager

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Hotel Receptionist - Fluent French speaker
Hotel Receptionist - Fluent French speaker
Vacancy:
Snowcoach/Alpes Adventures
Company:
Hotels & Guesthouses (Housekeeping, Reception/Concierge, Reservation Manager)
Category:
December 2019 - April 2020
Dates:
Competitive salary plus benefits
Salary:

Snowcoach operate two hotels in the French Alps offering friendly, good value skiing/snowboarding holidays. We have a large number of returning clients, year on year, which we think says a lot about our holidays!

 

The Hotel Terminus Mont Blanc is located in Le Fayet, St. Gervais situated between Megeve and Chamonix with extensive skiing at St. Gervais/Megeve/La Giettaz/Combloux/Les Contamines. The hotel has 36 en-suite bedrooms, a games room and a hot tub and steam room.  Open all year round.

 

The Hotel l’Aigle is located high in the Maurienne Valley at Valmeinier 1800 with spectacular views and direct access onto the ski slopes with a new chair lift and additional runs opening this season. The hotel has 40 en-suite bedrooms, a games room and an outdoor hot tub overlooking the mountains.

 

We are looking for candidates who speak fluent French and have a wide breadth of skills wishing to experience mountain life, who are not afraid of hard work and have the commitment to exceed client expectations, as well as having a sense of fun.

 

Working abroad for a season is a unique life experience and gives you the opportunity to gain some really important career and team building skills with like-minded people. It is a lifestyle choice and not suited for those who have major financial commitments – but it gives you the opportunity to be abroad without having to fund it yourself and you get paid in the process!

 

This varied position has lots of client involvement and the hotel reservation system.

 

Duties include

  • Welcome, acknowledge and converse with the clients.
  • Use your fluent French language skills to liaise with suppliers, booking enquires and provide general translation and interpretation services, both verbal and written.
  • Manning the reception area; client check-in, answering the telephone, correspondence and general office duties.
  • Manage and administer the booking system, airport transfers and departure invoices and taking payment.
  • Ordering, collecting and issuing client lift passes and completion of weekly ski pack accounts.
  • Assist the management team with any administrative tasks.
  • Provide clients with exceptional customer service, handling any issues with courtesy and diplomacy.  
  • Respond to any general client requests such as providing local information, maintenance and housekeeping issues, restaurant reservations, onward travel, taxi transfers, etc.
  • Responsible for maintaining cleanliness of reception and surrounding areas, updating notice board and displays.
  • Ensure maintenance and housekeeping issues are reported and duly completed. 
  • Liaise with suppliers, placing orders for relevant departments and checking deliveries as directed. 
  • Work well within the team and support other hotel operations when required which may include duties such as housekeeping, bar and kitchen.

 

What we are looking for

  • A UK resident (with UK home address) and a British passport.
  • Possession of a UK bank account and a UK National Insurance number.
  • A good standard of general education.
  • Fluency in French and English both written and verbal.
  • A friendly and open personality, confident in communicating with all ages.
  • Excellent organisational and time-management skills.  Proficient in Excel.
  • Previous hospitality experience.
  • Full clean UK driving licence would be useful and experience of driving in mountain/snowy conditions advantageous.
  • Confident in a pressured working environment.

 

In addition to working for an independent, family run firm with over forty years’ experience where you are a valued member of the team and not just a number, the main benefits are:

  • Competitive salary
  • Excellent meals and accommodation
  • Travel to and from resort
  • Ski lift pass
  • Ski and boot equipment
  • Medical insurance
  • Uniform
  • Hotel bar discount
  • Generous family and friends holiday discount
  • Going skiing/boarding!